ITSM & ITOM Services to streamline IT processes

We Help You

Deliver Services and Products Faster

With the adoption of modern ITSM and ITOM solutions, you get optimized IT services delivery and ensure agile workflows across your teams, which results in better time-to-market for new features, products, and services.

Boost IT Services Adaptability and Flexibility

Leveraging ITIL best practices, Infopulse helps you achieve rapid incidents resolution, reduce the disruption of IT services, and minimize downtimes. All this improves the flexibility and adaptability of IT services to new changes.

Provide Better Visibility

By employing Service Mapping and CMDB Discovery, we increase visibility into your IT services, business processes, projects, and tasks, helping you to manage the entire IT infrastructure more efficiently.

Automate Processes – Save Costs

Modern ITSM and ITOM solutions come with a greater degree of automation to support your core business processes, workflows, and projects. As a result, you save costs on automated manual activities with fewer errors and decreased risks.

Increase the Resilience of Your Services

By utilizing both ITSM and ITOM tools, we maximize the value of your IT services and make them more resilient against risks and outages due to a preemptive approach towards issue identification and resolution.

Enhance User Satisfaction

Greater agility of IT services and their improved quality result in the higher satisfaction of customers and users since you can meet any of their needs and resolve requests faster and with better results.

What We Do

ITSM and ITOM Modernization

Analysis of existing processes and current technical solution
ITSM or ITOM readiness assessment
Helping to select a new ITSM or ITOM solution to match specific business needs
Developing an implementation or migration roadmap
Migrating a legacy ITSM or ITOM system to a new platform
ITSM/ITOM implementation, including such features as:
- Incident/problem/change management
- Configuration management
- IT asset management
- Knowledge management
- CMDB discovery and Service mapping
- Event management
- Service catalog and provisioning
- 24/7 monitoring
Integration with other tools
Post-go-live support

Service Categories

ServiceNow ITSM and ITOM Implementation

With a dedicated ServiceNow Center of Excellence, Infopulse provides a comprehensive suite of services based on the Now Platform to help our clients achieve consolidated and cost-efficient management of IT infrastructure.

ServiceNow ITOM and ITSM consulting
Migration from legacy systems to ServiceNow
ITSM implementation and ITOM adoption
Building self-service portals and custom modules
ITSM and ITOM automation and orchestration
Integrations with third-party solutions

Atlassian Tools Adoption

Infopulse holds long-standing expertise in Atlassian ITSM tools, helping our customers accomplish their digitalization initiatives. The scope of services involves:

Jira implementation (from development to ITSM software support)
Confluence services to organize a project management process
Opsgenie services to tailor an alert management workflow to your needs
License management to devise license inventory and procurement processes
User training to help effectively adopt the tools they need

Microsoft System Center Deployment

Infopulse helps boost your IT infrastructure management, support, and maintenance by leveraging Microsoft System Center (MSC) and ITSM best practices. MSC is an integrated and automated management solution for handling on-premises and cloud infrastructure environments and devices. We enable both independent and integrated deployments of the solution components:

Configuration Manager
Operations Manager
Data Protection Manager
Virtual Machine Manager
Service Manager

Site24x7 Implementation

Expand your infrastructure monitoring capabilities with an all-encompassing Site24x7 solution. Through integration with your ITSM system, Site24x7 provides extensive options for monitoring the performance of your applications, websites, servers, networks, as well as handling tickets and resolving issues faster.

Technologies

ServiceNow

Site24x7

Atlassian Jira

Microsoft System Center Operations Manager (SCOM)

Microsoft System Center Service Manager (SCSM)

and many others

Cases

Case for Global Audit & Consultancy Company

ServiceNow KPI Reporting for Better Performance Tracking

The client utilizes ServiceNow to enable process automation and needed to improve the productivity of IT teams. Infopulse implemented the ServiceNow KPI Reporting solution that helped streamline IT process performance tracking.

ServiceNow KPI Reporting for a Global Audit & Consultancy Company - Case Image

Manufacturing

Case for Manufacturing Company

ITSM and User Self-Service Portal Implementation

The manufacturing company needed to design and implement its own ITSM system, operations management, and support - all to be done from scratch.

IT Service Management & Self-Service Portal Implementation - Infopulse-case image

Case for Leader in Government Relations

IT Audit Turns into Digital Transformation

Our customer, a government relations advisor, requested to conduct an audit of their entire IT infrastructure. After the initial IT audit, Infopulse presented our client with a holistic strategy for their infrastructure modernization, based on technical recommendations and cost-benefit assessment.

IT Infrastructure Transformation for Business Association-case image

Case for One of Big Four

ServiceNow Service Mapping and Change Management

Having a large IT infrastructure, a global audit & consultancy company wanted to calculate the TCO of their apps in ServiceNow CMDB. Our team implemented Service Mapping to automatically discover all services and enabled up-to-date and high-quality CMDB records with continuous service improvement.

Infopulse enabled ServiceNow Service Mapping and optimized CMDB case image

Software & Hi-Tech

Case for Leading IT Company

Cloud Management Solution Integration with ServiceNow

Our client, a digital services and software company, addressed Infopulse to develop a proprietary integrated solution for managing cloud environments & services. We integrated ServiceNow ITSM with their cloud management platform, automating cloud services deployment and infrastructure configuration.

Case for Nordic Logistics Company

Seamless AWS Operations for a Hybrid Infrastructure

Our customer was struggling with maintaining their hybrid infrastructure. Infopulse assembled an AWS operations center to ensure an efficient 24/7 functioning of our customer’s hybrid infrastructure and paved the way for full-scale cloud migration.

Insights

Article

ServiceNow and Third-Party Integrations [thumbnail]

Infopulse is accredited as an Atlassian Silver Solution Partner

Infopulse has been accredited as the Atlassian Silver Solution Partner, successfully joining the Atlassian’s network of Solution Partners. The related program acknowledges our expertise in administration and implementation of Atlassian products, aspired by Infopulse to empower our clients with more value for their businesses.

February 18, 2022

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