ServiceNow Implementation Services & Consulting Company

We Help You

Consolidate Your IT Services

Get a single source of truth for IT infrastructure and services management with ServiceNow! This will help you reduce support and maintenance costs on legacy tools and solutions.

Boost Overall IT Productivity

Empowered with a new platform, you will be able to automate and optimize multiple manual tasks, processes, and workflows. Eliminate human error, improve service delivery, and boost IT productivity.

Speed Up Incidents Resolution

Setting up automated processing of common incidents and service requests ensures faster incident resolution. As a result, you will minimize the disruption of IT services and enhance their quality.

Improve IT Services Visibility and Flexibility

Quickly prioritize and fix critical IT issues with enhanced visibility into relationships between your IT infrastructure and business services. Ensure proactive IT change management and reduce risks.

Decrease Infrastructure and Operational Costs

With real-time visibility, operational agility increases while lowering the possibility of service outages and downtimes. All this helps your organization save on infrastructure and operational costs.

Optimize Cloud Resources Management

Having a single interface for accessing cloud resources, you will be able to enhance their management (including hybrid and multi-cloud), optimize cloud spending and related operations.

Reimagine Employee Experience

Create an engaging and employee-centric workplace while breaking down HR silos with ServiceNow HRSD. Bring your HR operations to a new level with smart workflow automation, streamlined onboarding, unified self-service, and AI-powered virtual assistants.

Drive Value from Your Data

Analyze and optimize processes across your entire organization, rapidly fix inefficiencies, and create seamless user journeys with a holistic suite of ServiceNow analytics applications. Apply purpose-built KPIs, reports, dashboards, and advanced data analytics to make your business run like clockwork.

Our Services

ServiceNow Consulting

Our experts perform analysis and assessment of your solutions and processes, as well as their readiness for ServiceNow implementation. ServiceNow consulting services help to select an optimal solution to meet your business needs:

Develop a roadmap & detailed implementation plan
Define the required customizations & integrations
Consult on plugins for custom-made functionalities

Migration to ServiceNow

We will walk you through the complex process of replacing your legacy ITSM system or numerous single-point tools with a unified ServiceNow system. This service scope covers:

Choosing migration strategy & its execution
Data migration and integrations setup
QA & post-go-live support after the launch

ServiceNow ITSM implementation

We provide end-to-end ServiceNow implementation services – from gap analysis, roadmap, and instance setup to custom functionality development, integrations, & post-go-live support. Our ITSM expertise covers:

Incident/problem/change/request management
Service catalog and provisioning, SLA & OLA
Interactive dashboards, self-service portal, etc.

ServiceNow ITOM implementation

We help you enable ServiceNow ITOM components – Visibility, Health, Optimization – focused on eliminating silos in infrastructure operations. The scope of service includes:

CMDB discovery for on-prem or cloud infrastructure
Service Mapping, Event Management
Monitoring and Notifications Integration

Automation and Orchestration with ServiceNow

With these ServiceNow systems, you will decrease manual work and human error, get predictable results faster and accelerate service delivery. We can help you with the following:

User management & Client Software Distribution
Cloud Infrastructure Provisioning & Management
Cognitive Knowledge Management, and more

Service Catalog Ordering and Provisioning

The ServiceNow Service Catalog functionality helps define your products and services to provide a better self-service ordering experience for your users through an intuitive interface and flexible workflow.

Product scoping, generating categories & catalog items
Enabling self-service capabilities
Setting up fulfillment workflow and roles

ServiceNow Security and Authentication

The Now Platform ensures that you have primary ownership and full control over all users’ data, its collection, use, and retention. Infopulse helps you enable the following functionality:

Logical data separation & restriction by domains
Multi-factor authentication (passcode/token)
Single Sign-On with several SSO identity providers

ServiceNow Service Portal

A self-service portal allows users to track their tickets 24/7, order services and products from the ServiceNow Service Catalog. Thus, it will help you reduce the number of tickets, phone calls, and emails. The portal may include:

Ticket creation and approval
Follow up and state changes
Analytical dashboards or history of activities

Custom Modules Development

We can develop any custom solution from scratch that will be tailored to your business needs and requirements. Here are examples of custom modules Infopulse can build on the ServiceNow platform:

Human Resources: automation of standard HR processes
Compliance Assessment: regulatory & industry requirements
Time Tracking solution: incl. timesheet approval

Integrations with 3rd party systems

One of the benefits you get is the ability to integrate ServiceNow with a wide range of business systems. Our team can help you seamlessly integrate ServiceNow with both your legacy systems, or any major IT platforms and cloud services, including:

SAP, Microsoft Dynamics 365, Atlassian Jira, etc.
AWS, Microsoft Azure, Google Cloud, and VMware
Active Directory, monitoring tools, payment gateways
Compliance Aspekte, a governance, risk, and compliance management tool

ServiceNow HR Service Delivery (HRSD)

Entrust us to consolidate and optimize your HR processes with ServiceNow HRSD solutions, including Case & Knowledge Management, Employee Center, and Enterprise Onboarding & Transitions, as well as other supporting applications. We can help you with:

HR processes assessment and consulting, workflow automation design
Implementation, configuration, and customization of ServiceNow HRSD solutions
Functional/UAT testing, performance optimization, user training, and post-deployment support

ServiceNow Analytics & Reporting

Infopulse can help you make informed decisions and enable exceptional business performance with integrated data analytics solutions from ServiceNow, including ServiceNow Reporting, Performance Analytics, User Experience Analytics, and Process Mining. Our services include: