IT Infrastructure Monitoring & Proactive Support

We Help You

Achieve Ultimate IT Efficiency

Through continuous IT infrastructure monitoring, comprehensive diagnostics, early issues detection, and their prompt resolution within the SLA, Infopulse ensures the maximized efficiency of your IT operations.

Prevent Potential Disruptions

We deliver proactive infrastructure monitoring and support services that allow anticipating and mitigating incidents before they become inevitable, thus protecting your business from potential downtime.

Free Up Your IT Resources

As our engineers monitor and support all layers of your IT infrastructure, you can redirect the efforts of your IT experts to meaningful strategic tasks, and significantly reduce the workload of your L2/L3 support teams.

Improve User Experience

Infopulse provides in-depth real user monitoring to help you evaluate the performance and responsiveness of your IT systems, fix the detected issues, and find areas of improvement to ensure a superior customer experience.

Optimize & Control Costs

Our services help you avoid downtime costs, reduce maintenance expenses, exclude employee turnover and management overheads. Moreover, we offer transparent volume-based pricing and flexible service delivery that can be tailored for SMBs, or large enterprises.

Facilitate Business Growth

Infopulse provides a wide spectrum of value-added services, such as business consulting, custom monitoring solutions, implementation of advanced proprietary tools, and extended support teams to accelerate your business growth.

Service Categories

Consulting

After performing a high-level overview of your IT infrastructure, our experts help you to clarify your business needs, set priorities, familiarize you with the capabilities and benefits of 24/7 infrastructure monitoring, and demonstrate how to organize a successful monitoring service within your IT landscape.

Monitoring-as-a-Service

Monitoring-as-a-Service is designed for customers who already utilize a monitoring system but require a dedicated 24/7 team or a team extension for monitoring. After assessing your IT infrastructure, observing the existing workflows, and receiving access to the required tools, Infopulse engineers perform remote monitoring of your IT operations with guaranteed 24/7 uptime and rapid reaction to alerts.

Monitoring-as-a-Solution

This service is the best fit for customers who do not have a monitoring setup and require fully managed IT infrastructure monitoring services. Within the scope of this service, our experts provide the workflow and SLA documentation, establish advanced monitoring and alerts processing systems, and conduct 24/7 monitoring and support of your IT operations.

Managed Ops

Managed Ops is designed to help you resolve complex infrastructure challenges. It combines 24/7 monitoring with full-scale L1/L2 and L3 technical support. In addition, this service can be customized with business consulting, strategic planning, reporting, managed cybersecurity services, implementation of proprietary ITSM and chatbot solutions, a dedicated IT service desk, and much more.