Network & Service Monitoring Center for Telecom | Infopulse

We Help You

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Understand Your Basic NOC Needs

We help you understand the benefits of NOC outsourcing by carefully assessing your needs and providing an improvement roadmap & implementation plan.

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NOC In-depth Evaluation

We help you enhance your NOC with a comprehensive service setup description based on a detailed analysis of network/processes gaps and their effectiveness.

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Outsource Your NOC

Infopulse supports your business efficiency strategy by outsourcing NOC as end-to-end continuous monitoring & maintenance service with dedicated support and trouble management teams.

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Proactive Service Quality

With Proactive Service Quality teams, we help you to resolve issues before they affect network performance.

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Extend Your NOC Team

We offer to reinforce your NOC capabilities with domain engineers possessing BPO/L1 or L2 expertise for reliable and seamless follow-the-sun service delivery and to reduce talent & resource management costs.

Technologies

Cisco

Sonus

Grafana

Nagios

Splunk

Zabbix

Qlik Sense

wireshark

Wireshark

ADVA

Cacti

NSN (Nokia+Siemens)

NSN (Nokia+Siemens)

Huawei

Huawei

Ericsson

Ericsson

Ciena

Ciena

Coriant

Coriant

Nortel

Nortel

and many others

Timely Delivery Start

Timely Delivery Start Table

Service Packages

Expert Consulting & Workshop

Resource Trouble Management

Service Management

Recommended

NOC Team Extension

Duration

1 month

12 months

Subscription-based service

12 months

Subscription-based service

TBD

Best implementation practice + domain expert consultancy

Business scope analysis

Procedure & Process refreshment + recommendations

KPI & SLA revisal

Scalability analysis

Tools & Improvements recommendations

Onboarding & Knowledge transfer plan

Roadmap of implementation

Implementation proposal with a budget estimation

Flexible RPA support, performance monitoring, bug fixing

NOC Delivery

Problem Handling

Service Problem Management

Resource Trouble Management

Customer KPI/SLA Management

Service Quality Management

Resource Performance Management

NOC Team Extension

Make a request

Make a request

Make a request

Make a request

Case Studies

Case for Large EU Telecom Provider

Radio Network Optimization for Telecom Giant

With 11,000+ employees and a multi-billion yearly revenue, our client is one of the largest Telecom and ICT services companies in Europe, providing intelligent television, telephony, and network-based IT solutions and services to a wide range of public and enterprise customers across a variety of local and international markets.

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Case for BICS

High-Quality Telecom Operations Service for BICS

The main drivers behind our decision to go with Infopulse were their understanding of our needs, their flexibility, and the quality and price of the resources we found.

Ronald Ballet , Director of Strategic Partnerships

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Insights

CX with Virtual Assistants in Telecom [thumbnail]

Top 5 Ways of Improving Customer Experience in Telecom with Virtual Assistants

October 21, 2024 7 min. read

Expanding NOC into Service Monitoring [thumbnail]

Best Practices of Expanding Telecom NOC into Service Monitoring

October 08, 2024 8 min. read

5G Network Holes [Thumbnail]

How to Detect and Predict 5G Network Coverage Holes

July 26, 2024 9 min. read

AI in Telecom [Thumbnail]

Telecom Network Optimization with the Help of AI: Challenges and Solutions

March 11, 2024 11 min. read

Empowering Telecom Industry with Artificial Intelligence - Thumbnail

Empowering Telecom Industry with Artificial Intelligence

February 20, 2024 6 min. read

Defender for IoT [thumbnail]

How to Ensure IoT and OT Security with Microsoft Defender for IoT

July 14, 2023 8 min. read

NOC and SOC Integration for Telecom

NOC and SOC Integration for Telecom: Opportunities and Challenges

December 08, 2021 7 min. read

Software Development for Telcos: Open-Source Tools vs Out-of-the-Box Solutions – Which to Choose - Thumbnail

Software Development for Telcos: Open-Source Tools vs Out-of-the-Box Solutions – Which to Choose?

September 07, 2021 7 min. read

How to Build an Efficient SOC for a Modern Telecom Network - Thumbnail

How to Build an Efficient SOC for a Modern Telecom Network

July 27, 2021 7 min. read

5 Features of a Future-Proof OSS Architecture for Telcos - Thumbnail

5 Features of a Future-Proof OSS Architecture for Telcos

June 14, 2021 8 min. read

See more

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