Infrastructure Monitoring & Support Service Packages

We Help You

Clear the Doubts about Requirements

We help you weigh the pros and cons of monitoring options, depending on your business needs. Next, our team can suggest the most suitable support scenario.

Support Post-config Monitoring Systems

Infopulse allocates a dedicated team to ensure that your business systems work smoothly. We offer ongoing monitoring with shadow support on demand.

Kick-off Monitoring of Your Systems

If you’re yet to start your system monitoring, Infopulse can help with applications, websites, or IT infrastructure support from ground zero.

Roll out Complex System Changes

Our team helps you focus on the core business objectives while we tackle advanced IT infrastructure challenges on your behalf.

Technologies

Salesforce

Atlassian

Zoho

ServiceNow

Zabbix

Graylog

Grafana

Microsoft System Center Operations Manager (SCOM)

and many others

Process

Idea

Business challenge

Assessment

High-level solution strategy. Analysis of the existing landscape

Solution workshop

Solution, elaboration, ideation & shaping

Discovery phase

Requirements elicitation and formalization

POC

Technical feasibility validation

MVP development

Actual solution creation

Post-MVP support

Scaling the solution and its support

Service Packages

Monitoring as a Service

Monitoring as a Solution

Recommended

Managed OpS Service

Uptime

24/7

Reaction time

Up to 15 minutes

2-hour call & checklist analysis with high-level recommendations & estimations

Assessment and knowledge transfer

Service Setup

Documentation analysis and updates

Weekly reports

Single point of contact for the team

Monitoring from multiple global locations

Automated alerts escalation

Custom monitoring dashboard

Integrating custom monitoring solutions to a single Infopulse monitoring solution

Advanced services:

L1/L2 Support

L3 Support

Changes implementation

Security services

Custom solution development

Make a request

Case Studies

Case for Leader in Government Relations

IT Audit Turns into Digital Transformation

Our customer, a government relations advisor, requested to conduct an audit of their entire IT infrastructure. After the initial IT audit, Infopulse presented our client with a holistic strategy for their infrastructure modernization, based on technical recommendations and cost-benefit assessment.

IT Infrastructure Transformation for Business Association-case image

Telecom

Case for Large Telecom Provider

Transforming IT Infrastructure with Azure Migration

Having introduced the concept of Digital Workplace, our client built a comprehensive working network to streamline their business processes. A cloud-based architecture, custom workplace configurations, and a cost-efficient approach allowed a telco giant to boost productivity and reduce expenses.

Cloud-Based Digital Workplace for a Telco Giant-case-image

Case for Nordic Logistics Company

Seamless AWS Operations for a Hybrid Infrastructure

Our customer was struggling with maintaining their hybrid infrastructure. Infopulse assembled an AWS operations center to ensure an efficient 24/7 functioning of our customer’s hybrid infrastructure and paved the way for full-scale cloud migration.

Financial Services

Case for Financial Services & Software Company

Managed Application Support for Financial Services Company

Our client, a fast-growing provider of credit risk management solutions, needed to reduce the workloads of L3 support and development teams allowing them to focus on more important tasks.

Application Support and Maintenance for Financial Services Company-case-image

Manufacturing

Case for Metinvest Group

Data Center Migration to Microsoft Azure for Metinvest

We have extensive plans to further strengthen the digital maturity of Metinvest Group and implement Industry 4.0 solutions, which require much better flexibility and manageability.

Konstantin Koval , Director of IT Infrastructure

Migration of IT Infrastructure to Azure for Metinvest - Infopulse-case image

Case for Tietoevry

High-Availability IT Operations for Nordic Customers

Tietoevry is a leading digital services and software company with headquarters in Finland and a strong Nordic heritage. With 24,000 professionals globally, the company delivers services and solutions to more than 10,000 customers in over 90 countries.

Tietoevry: IT Operations Services for Nordic Customers | Case Study-case image

Software & Hi-Tech

Case for Agillic ApS

IT Infrastructure Monitoring for a Marketing Software Provider

With the great work of the Infopulse monitoring team, Agillic is able to provide the availability of our solution that our customers expect, even when the problems occur in the middle of the night or during weekends.

Jens Ebbesen , Head of Engineering

24/7 IT Infrastructure Monitoring Services for Agillic - Infopulse Case Study-case image

Insights

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24/7 Infrastructure Monitoring

Clear the Doubts about Requirements

Support Post-config Monitoring Systems

Kick-off Monitoring of Your Systems

Roll out Complex System Changes

Technologies

Process

Service Packages

Monitoring as a Service

Monitoring as a Solution

Managed OpS Service

Uptime

Reaction time

Case Studies

IT Audit Turns into Digital Transformation

Transforming IT Infrastructure with Azure Migration

Seamless AWS Operations for a Hybrid Infrastructure

Managed Application Support for Financial Services Company

Data Center Migration to Microsoft Azure for Metinvest

High-Availability IT Operations for Nordic Customers

IT Infrastructure Monitoring for a Marketing Software Provider

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Thank you!