Telecom Delivery & Support Engineer (m/f/d)

Infopulse (part of Tietoevry) is looking for an experienced and motivated Telecom Delivery & Support Engineer to join our team to support a leading telecommunications client. This client provides advanced Roaming and Interconnect solutions for operators globally and constantly evolves its products with cutting-edge technologies, such as VoLTE, 5G, IoT, BCE, Cloud Numbers, and A2P Messaging. Our client helps telecommunications providers navigate increasing business complexities while building strong relationships with their partners.

At Infopulse, we value Open Collaboration, Driving Innovation, Customer Commitment, a Growth Mindset, and Delivering Results. We seek team members who thrive in a dynamic, innovative environment and bring diverse strengths across teams, functions, and geographies.

Areas of Responsibility

• Delivery: Install, integrate, and configure customized telecommunications solutions

• Develop processes and procedures for implementing custom system applications

• Construct and execute testing plans to ensure quality

• Analyze system operations in relation to client requirements, identify inconsistencies, and propose/implement optimal solutions

• Create detailed feature request documents for functional enhancements or customizations

• Perform troubleshooting and debugging, working with QA and R&D to address system issues and follow up on bugs

• Conduct customized training sessions and performance optimizations for customers

• Support customers by handling Tier 3+ tickets through the ticketing system

Qualifications

• Bachelor's degree in Engineering, Telecommunications, or Computer Science

• 2+ years of experience in a technical support role with a focus on analytical skills and customer engagement.

• 3+ years of experience in the telecommunications industry

• Proficiency in Linux and Windows OS

• Linux shell scripting knowledge

•  Ability to prioritize and manage multiple tasks effectively and work well in a team

•  Willingness to travel internationally

•  Client-facing experience

•  Proficiency in English 

Will be an advantage

• Knowledge of GSM (MAP Signaling), CAMEL, ISUP, Sigtran, SIP, SS7 protocols
• Fluency in Spanish 
• Experience with Oracle databases 
• Familiarity with Diameter protocols (Gx, Gy)