Inventory System Support Engineer (m/f/d)

Infopulse, part of Tietoevry Create, is inviting a talented professional to join our growing team as an Inventory System Support Engineer in Sofia or Varna with a hybrid mode of cooperation for our respectful customer BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe!

• Grow your expertise through interacting with A-level mobile carriers from all over the world;
• Get your hands on the vast network with on land, underwater, and space points of presence;
• Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth.

Infopulse-BICS team has been growing since 2010… and we are looking forward to grow with you!

Areas of Responsibility

• Process user tickets: clarify the issues, ensure sufficient details are provided (screenshots, steps to reproduce). If the issue is a bug or an improvement request, open and follow-up a related ticket with the vendor
• Progressively learn from colleagues and acquire skills to fix a number of tickets independently
• Install fixes, patches, and new versions from the vendor
• Validate fixes by reproducing the issues as described in the tickets and ensuring the fix resolves them
• Develop load scripts in PL/SQL for bulk load of new data: work with users to define the approach, validate input data, and compare to how it is done in the UI
• Monitor the health of the system and improve monitoring when required (using Nagios and ELK)
• Perform maintenance operations on the system, including shutdowns and restarts to support sysadmin colleagues during activities like Linux and Oracle patching
• Create complex ad-hoc SQL queries and reports to retrieve information needed by users

Qualifications

• Experience of supporting a large third-party OSS system (like an inventory or billing system), with processing of tickets from end-users, opening tickets to the vendor, doing close follow up, installing patches, etc.
• Ability to work with Oracle databases (MUST) as a user: write advanced SQL queries, and familiarity with PL/SQL is a plus
• Ability to work on a Linux system as a user on the command line interface: navigate the file system, edit files with vi, understand basic shell scripts
• Experience in web applications maintenance: renewing HTTPS certificates, understanding load-balancing and reverse proxy concepts
• Knowledge and adherence to development best practices: versioning, documentation, testing

Will be an advantage

• Familiarity with telecom technologies (IP, optical, signaling, voice) is a huge plus for understanding data models and interacting with users (mainly telecom engineers)
• Experience with Netcracker inventory and service assurance (SPM) modules
• Familiarity with setting up and maintaining Java application servers (preferred Weblogic)
• Python knowledge (for automating tasks and writing monitoring scripts)

Personal skills

• Fluency in English
• Strong communication skills to interact with users, systematic approach to issue collection and follow-up
• Strong aptitude for rapid learning, with curiosity for the system and the business, and willingness to increase knowledge of the Netcracker inventory system, BICS-specific data model, and telecom technologies