SAP Application Management

By solving day-to-day support and maintenance issues, our team of dedicated SAP experts and consultants ensure the trouble-free operation and efficiency of an implemented SAP solution, its high resilience and performance.

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Reduce Downtimes and Enable Stability

With always consistent and timely support, you can establish a more reliable and stable SAP landscape, minimizing downtime, recovery time, and costs for restoring your SAP system.

Enable Business Continuity and Permanent Availability

Our SAP AMS practice allows preventing incidents, mitigating risks, and managing complexity to enable business continuity and the permanent availability of IT-supported business processes.

Enhance Performance and Productivity

In addition to support and maintenance services, Infopulse provides all kinds of development services, as well as integrations, customizations, and other enhancements to achieve higher productivity and performance of your SAP solutions.

Increase End-user Satisfaction

By adopting SAP AMS, you can continuously optimize your business processes, promote smooth end-to-end operations, and better usability to improve end-user experience and satisfaction.

Focus on Core Competencies and Innovation

Upon delegating your SAP application management to a trusted AMS provider, you enable your internal IT to focus on their core competencies and ways to leverage innovation. Thus, you can free up the time and effort of your experts, allowing them to focus on more strategic tasks.

Service Categories

SAP Developments and Customizations

With all-encompassing expertise in complex SAP solutions, Infopulse addresses all of your SAP Application Management needs, covering:

Developments and customizations
SAP systems migration, integration, and implementation
User extensions
User forms development
User reporting
ABAP and UI5 programming
SAP performance tuning and optimization, and more

On-site and Remote Multilevel SAP Support

Infopulse provides proficient L1/L2/L3 support services:

Operational management support
End-user support (consultations, workshops, and training sessions)
Operating systems and databases support
Localization support by covering country-specific legal requirements in taxation, accounting, and reporting
Licenses and enterprise support

SAP Systems 24/7 Maintenance

Our large team of SAP experts can help you handle maintenance problems 24/7 with guaranteed SLA:

Issues troubleshooting
Release upgrades
Documentation of system processes or transactions
Application performance testing
SAP systems monitoring
Periodic monitoring of the application activities
Backup and recovery

Technologies

SAP ABAP

SAP ERP

SAP PP

SAP S/4HANA

SAP SD

SAP CRM

SAP FI-AA

SAP PY

SAP QM

SAP SuccessFactors solutions for HR

SAP WF

and many others

Cases

Software & Hi-Tech

Case for Large IT Services Provider

Multilevel SAP Support Results in EUR 5 mln Cost-savings

The customer was looking for a reliable partner who would ensure multi-level SAP system support. Infopulse enabled L1, L2, L3 support and business-oriented analysis to achieve EUR 5 mln cost-savings and extend existing SAP functionality and business processes.

Corporate SAP Ecosystem Support & Development for French IT Service Provider - Infopulse - case image

Agriculture & Food

Case for MHP SE

Multilevel SAP Application Management Support for MHP

Our customer needed to enhance their SAP S/4HANA support and extend its functionality. Thus, we introduced a multilevel AMS service and introduced new customizations, connecting subsidiaries in different countries to a single SAP S/4HANA system, improving internal controls and oversight.

Multilevel SAP support and S/4HANA development for MHP - Infopulse - case image

Case for International Leader in Self-Service Retail

SAP Rollout for an International Self-Service Retailer

The customer needed to implement SAP ERP Global Template for 30+ Ukrainian locations and 800 users and integrate it into the global SAP system with full-scale support. Infopulse implemented a Template, SAP HR and SAP PY and localized them in accordance with the local laws, and enabled L1, L2 support.

Agriculture & Food

Case for Delta Wilmar

Holistic Business Transformation with SAP S/4HANA ERP

In the course of the SAP implementation project, Infopulse has repeatedly confirmed the status of a reliable partner. They have proven expertise with an all-round understanding and excellent execution of all requirements.

Olga Rybachuk , CFO, Project Sponsor

Unified SAP S/4HANA ERP Platform Deployment for Delta Wilmar - case image

Insights

Article

Service Insight: Infopulse, a Trusted SAP Value Chain Vendor

August 06, 2024 6 min. read

News

Our project at SAG Gilamlari Won Gold at SAP Value Award 2020

Infopulse is proud to be a part of SAG’s large-scale SAP S/4HANA implementation project that won a Gold Award in the Digital Transformation Leader category at SAP Value Awards 2020. Valuable experience, and strong SAP competencies were the main factors why SAG chose to partner with Infopulse.

November 17, 2020

Article