Streamline Your Business with BPO Services| Infopulse

We Help You

Streamline Telco Operations

Infopulse ensures that your BPO journey is smooth and efficient. Our experts handle tasks like billing and collection, route optimization, managing value-added services, and even back-office support for customer onboarding.

Extend Your Team

Infopulse seamlessly integrates with your team, handling a range of critical tasks. Our experts manage value-added services like virtual numbers and mobile data, while also navigating regulatory compliance for a smooth customer experience.

Focus on the Core Mission

Focus on innovation and growth while Infopulse handles your administrative tasks like hiring, managing employee compensation and benefits, and even providing the equipment your team needs.

Optimize Processes

Entrust your tasks to our telco experts and gain efficiency through reduced infrastructure, technology, and training needs. Focus on core revenue-generating activities like account and market management.

Problem-Solve Proactively

Infopulse goes beyond reactive solutions. Our team of telco experts anticipates challenges in areas like billing & revenue management, network performance, and regulatory compliance. We proactively develop strategies to mitigate risks and optimize operations.

Continue Innovating

We are your reliable partner in progress, always searching for new tech and methods to keep your business growing. We use the latest tools and proven approaches to help you constantly improve.

Service Categories

Billing and Collection

Invoicing processes and cash collection
Managing billing, including usage tracking, rate calculation, and billing for various services (voice, data, SMS, capacity, etc.)
Dispute resolution and overdue amounts with the understanding of transfer pricing principles for transactions between different entities of the telecom industry, especially in multinational operations
Payment allocation and settlement agreements
Cash flow management
Document flow validation
Billing system clean-up

Account Management and Trading

Conducting price negotiations, bilateral deals, and business development related to Voice, SMS, Mobile Data, Roaming, Cloud Numbers, VoIP, and CPaSS
Negotiation of rates and routing destinations in order to grow the volumes and margin
Monitoring of service quality
Driving revenue growth by increasing voice traffic exchange volumes
Wholesale and retail management for Voice operators and SMS aggregators
Pricing proposals

Reference Data Management

Maintenance of reference data across multiple applications
Suppliers offer upload
Implementation of OBR (Origin-Based Routing/Pricing)
Implementation of General Mobile Numbers/OTT in Numbering Plan Database, Voice browsers, and SMS Platform
Organizing master data systematically for efficient service/product implementation
Conducting manual synchronizations

Accounting

IFRS compliance and financial audit
Balance sheet reconciliation and corporate tax reporting
Consolidation and accounting compliance
Financial management, using telecom-specific ERP and financial modules within OSS/BSS solutions

Regulatory Advisory

Regulatory compliance
End-to-end analysis and support
Collaboration with National Regulatory Authorities (NRA)
Risk management
Knowledge maintenance
Legal entity creation

Bid Management

Bidding process management
Technical & commercial data collection
Requests for Proposals (RFPs) responses
Proposal development

Sales Operations

Supporting the customer-related activities (pre- and post-sales) for Voice, Messaging, Mobility and Capacity services
Contract administration management
Pricing introduction and maintenance
Input and update of customer information in various platforms (i.e. RDB and Salesforce.com)
Sender ID (SMS originating address) and messaging content registration
Order forms creation

Procurement

Communicating purchase orders to vendors, receiving goods, and following up the invoicing
Inventory management
General services oversight
Documenting of the contractor’s processes from A to Z
RFQ creation
Processing purchase orders
Monthly financial reporting

Value-Added Services and Cloud Communications

Configuring value-added services (VAS) – virtual telephone numbers
Routing configuration and establishing connections between company suppliers and its customers
Managing customers' order requests
Validating customer addresses and documents in compliance with country-specific legal restrictions
Performing test calls and analyzing the call flows
Customer care activities and troubleshooting
Porting
MyNumbers/API + VAS tool development

IoT Customer Success Management & Support