About the Customer:
Founded in 1998, MHP is a large international food and agro-technical company comprising more than 30 enterprises and having more than 32,000 employees throughout Ukraine and other countries. MHP is the leading producer of poultry products not only in Ukraine but also in the Balkans (Perutnina Ptuj Group).
Business Challenge
Since 2018, MHP and Infopulse have successfully collaborated on a portfolio of transformative projects that help to streamline the business processes of our client. Upon evaluating the leading providers of SAP-related services, MHP selected Infopulse for the reputation of a reliable and experienced official provider of SAP solutions to implement the SAP AMS project as well.
MHP was in need of qualified SAP consultancy for Application Management Support to be provided according to the predefined SLA terms. Namely, Infopulse would need to help our client to tackle a number of challenges by conducting the following activities:
- Provide different levels of SAP support
- Implement new SAP functionalities
- Contribute with profound system knowledge to sub-projects initiated by the business and handled by the internal support team
- Increase integration of the foreign subsidiary offices into a single consolidated SAP S/4HANA system
Solution
In the course of the project, Infopulse in close cooperation with MHP specialists conducted the following activities:
- SLA-based (L2/L3) and Time & Material-based SAP Application Management Service for the Global SAP S/4HANA system used in different countries on production plants and sales representative offices (mostly in Europe and the Middle East). The provisioned services included Functional Consulting, Development, and Integration.
- Multilevel SAP support services that include Integration, Maintenance, and Incident resolution.
- Different developments and new customizations in all areas related to SAP FI/FM/CO/MM/SD/HCM.
- Consulting the internal team on integration, processes improvement, and streamlining.
Business Value
As a result of SAP Application Management Support services, Infopulse helped MHP to achieve the following:
- Extended existing SAP S/4HANA functionality and enhanced business processes support
- Optimized costs on SAP AMS support
- Implemented continuous optimization of core business processes for Sales & Distribution, Finance, HR areas
- Vastly enhanced internal controls
MHP and Infopulse will continue their collaboration on digital transformation projects.
Technologies
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