High-Availability IT Operations for Nordic Customers

The primary client’s objective for finding an outsourcing partner was labor cost arbitrage. Tietoevry was struggling with high operational costs, specifically in the area of IT Operations. Secondly, it was accessibility to a wider set of technical competencies and a labor sourcing diversification strategy.

There were also a number of side effects realized at a later stage of the case development such as enforcing the IT operation security policy and better operational documentation.

The project is running using the “Team Extension” business model, although there are a number of “project-based” deliveries. Some of the deliveries were successfully converted into the proper SLA-based service delivery in particular niche areas, such as Software Asset Management, Monitoring, and Capacity.

• The client achieved reduced labor costs and opportunity to use blended engineer rates for new and existing contracts.
• The client was able to declare access to the wider and more saturated pool of the technical competencies available at the Ukrainian market.
• Increased system security, grown maturity of the IT infrastructure (as offshoring called for more intensive use of modern technologies), and significantly improved system technical documentation thanks to the increased technical capacity and the faced need of system transition to the offshore.